We stay up all night to look after your pet when they need us. It is vital to our practice and our professional development that we do this to the highest possible standard. If you are ever dissatisfied by your experience at Animal Emergency Service we want to hear from you. No matter how hard we try to ensure every visit goes smoothly for our patients and their owners, there is always the possibility for something to go wrong. Any issues (even small ones) are important to us.
No appointment is necessary if your pet becomes ill out of hours. When you arrive you will be met by our experienced, friendly receptionist who will assess your pet’s status. If your pet is critically ill he or she will be taken immediately to the treatment room and stabilised. If your pet is stable on arrival, you will be asked to complete a form with your details before being taken to a consultation room to await the vet on duty.
The veterinarian will perform a thorough physical examination and recommend either outpatient treatment to be followed up with your local veterinarian, or hospitalization with the appropriate treatment and diagnostic tests. The veterinarian will discuss all this with you and will give you an Estimate of the cost associated. Sometimes it’s hard to give complete estimate, then Veterinarian will give you stage wise Estimate of cost. Once you sign the estimate after understanding it, we would ask you to deposit 75% of estimate upfront.
Please ask any questions about the pet's condition and treatment as it is very important to us that you feel comfortable with our proposed treatment. As a Veterinarian we always have to consider both pet’s health and Owner’s financial concern.
Should your pet
require Diagnostics (Blood test/ X-Ray/ Ultrasound etc) and hospitalization
he or she will receive round the clock monitoring and treatment.
Our dedicated team together with our medical equipment and facilities provide the best possible care for your pet.
While your pet is in hospital we welcome you to phone for an update on how your pet is progressing. We will always contact you if there is any change to the treatment necessary for your pet or any change in their condition.
The Animal Emergency Service welcomes visiting anytime day (Sunday or Stat Holidays) or night. A courtesy phone call is appreciated.
All hospitalised patients need to be picked up by 07.30 am Monday to Saturday unless Sunday or Stat holiday. If your pet requires ongoing hospitalisation we will discuss this with you so treatment can be continued by your Regular veterinarian (RDVM).. If you don't have a local vet we can make recommendations. A full report on your pet's treatment is given to you and a copy forwarded to your vet.
Payment is required in full on discharge and can be made by cash, all credit cards. We do not accept cheques. You will appreciate our service receives no government funding.
If you’re pet has insurance please bring details so we can provide
the necessary information for you to lodge your claim with your insurer.
The IAEC recommends pet insurance for all pets. Insurance allows vets
to achieve the best outcomes for pets, rather than having to make compromises
based on finances. High quality medical care costs a lot of money. The
good news in the human world is that healthcare is Medicare funded and
many people have private health insurance. This is not the case in the
animal world – health care costs remain high but veterinary care is
not subsidized by the government and currently few people have pet insurance.
In other countries such as the United Kingdom, pet insurance rates are
much higher than in Canada. We see many cases each year where treatable
conditions must be left untreated due to financial constraints, sometimes
with dire consequences. Other times, limited finances mean that care
can be provided, but not at a level most likely to lead to a good outcome.
The benefit of pet insurance is that you do not have to come up with a large sum of money all at once. If your pet is insured and the unexpected happens, money is one less thing for you to worry about. Veterinarians love pet insurance because they can do what’s best for your pet without having to worry as much about money. A number of insurance companies provide pet insurance in the Canadian market and these insurance companies provide a range of options. Some provide cover for preventative care such as vet checks and vaccinations, whilst others focus on providing peace of mind for unexpected occurrences, such as illnesses, being hit by a car, or attacked by a dog.
As with any investment, be sure to read the fine print before purchasing a pet insurance plan. Some insurers have time limits on the length of cover provided for each illness, which may exclude long term, chronic, or recurring illnesses. Other plans may exclude certain breeds or types of illnesses from being covered or even have an age cut off after which your pet is not covered. Thoroughly research the available plans to find one that is right for you and your pet. Be sure to find one that will cover them for their whole life, even if your diabetic, arthritic or hit by a car!
Some of the Insurance Company we recommend
We provide house call service for Euthanasia purpose.